RealPage Contact Center 3.0 Boosts High-Quality Leads

When JVM Realty had a hunch that they were dropping valuable lead calls and wasting time on incoming non-lead activity and robocalls, Kortney Balas, Vice President of Information Management, turned to RealPage® Contact Center for help. Leasing Analytics determined that JVM’s hunch was not unwarranted, as data showed a high call abandonment rate along with high levels of unwanted, non-lead calls. JVM quickly switched to using RealPage Contact Center All Calls and immediately saw a boost in qualified leads and detailed guest cards. Prospects also no longer have to go through the tedious experience of answering prompts before speaking with a real person—they are immediately connected to information and personal help. With the Contact Center helping organize their incoming calls, JVM’s properties save time previously wasted on sorting through unproductive calls.

For more information, visit RealPage Contact Center