New User Checklist
If you’re new to OneSite or you’d like to try to fix the problem yourself before talking with support, review these steps first.
Phone Support
Speak to a trained support specialist, Mon-Fri. Click the link to see specific phone numbers for your area of support.
Support Request Form
Get the support you need, anytime, anywhere. Just fill out the form and a RealPage representative will respond as soon as possible.
Why Register for the Client Portal?
Whether you want to be first to know about product updates, need information on a particular property management topic, or just need to update your profile, the RealPage Client Portal is the place to begin. It’s instant access to the information and support you need most. Round-the-clock access means you don’t need to call during working hours.
Get Quick Support
By using the client portal to submit a support request, you’ll have the added benefit of being able to review open/closed cases, and accessing reports of your company’s cases, too.
Improve Communications
View information about your account team, product alerts, and what’s coming in future product releases.
Get more Information
Access to your portfolio is important. The ability to access data without having to place a call can be especially helpful when you need to review the information quickly.
Convenient
Self-service improves data accuracy and allows you to keep your portfolio information current. You can update your profile, contacts, e-mail addresses, and more.
Knowledge Base
Access more than 3,000 articles (and growing), right here, anytime. It’s the knowledge you need to keep your business going in the right direction: up.
Idea Exchange
We want to hear your ideas for new product enhancements, which products you find most helpful, or just send us your comments.
Communications
View RealPage technical documentation and helpful product notifications right here.
Phone Support Hours & Options
Our support specialists can be reached Monday through Friday, 7:30 a.m. to 7:00 p.m. (Central Time).
Vendor Credentialing is available Monday through Friday, 7:30 a.m. to 6:30 p.m. (Central Time).
RealPage Contact Center’s hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. (Eastern Time).
ActiveBuilding support is available Monday through Friday, 7:30 a.m. to 7:00 p.m. (Central Time).
RealPage Product Support
800-704-0154
Vendor Credentialing
888-493-6938
SmartSource IT
877-353-8374
i-CAM
800-548-6656
RealPage Contact Center (Level One)
866-359-2204
Propertyware
800-704-0154
Spectra
866-718-2345
Virtual Maintenance Manager
866-738-5423
ActiveBuilding Support
877-325-7243
Weekend Support
RealPage expanded support coverage to seven days a week for OneSite Leasing & Rents Conventional,
Online Leasing, Payments, Kigo, LeaseStar, LeasingDesk Renters Insurance and Screening.
Our weekend hours of operation are 9:00 a.m. to 6:00 p.m. (Central Time).
New OneSite Users
Step 1 – Review the Technical Requirements
Check this up-to-date list of hardware and software requirements. Print the page and reference this document as you validate settings and test your system.
Step 2 – Test Your System Configuration
Test your PC and Internet Explorer browser to check readiness to run OneSite.
Step 3 – Review the Personal Computer Checklist
Check the settings on your personal computer using this step-by-step document.
Windows 10 and Internet Explorer 11Chrome
Firefox
Safari
RealPage Support Request Form
We have activated our Disaster Response Task Force to support your needs. Your support request will be expedited.
For help with Propertyware please go to https://www.propertyware.com/support/propertyware-support/.
For help with Kigo please go to https://www.kigo.net/support/.
If you want the convenience of managing all your company support cases, login to the RealPage Client Portal to submit your request.