Modern Message Community Rewards™

Elevate the resident experience, increase retention and improve online reputation.

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Drive Loyalty by Rewarding Your Residents

Modern Message® Community Rewards™ is the industry’s only resident engagement and loyalty platform, offering digital reward points for interactions across the resident journey from surveys and contests to online rent payments, renewals, social posts and more. When your residents are highly engaged, you can build more personalized experiences that drive loyalty and result in more renewals, referrals and reviews that improve your online reputation.

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Up to a 53% increase in Online Reputation Assessment (ORA™) score

Up to 22x return on overall solution investment

Saves 50% in lead conversion costs

Retain residents longer

Create engaged, loyal residents who renew at higher rates, saving you as much as $75 per unit annually in resident turnover costs.

Generate more reviews

Modern Message’s review platform generates 3x more reviews than any other website, on average.

Attract new leases faster

Encourage resident engagement that increases ORA scores, which are proven to cut average lead spend and cost per lease in half.

Improve operational efficiency

Save up to $12 per unit annually in staff time to manage incentives and eliminate fraud with a fully digital reward card system that offers full accountability and reporting – and returns all unclaimed incentives.

“They completely blew our minds with our white-label platform. We’ve had over 41,000 reviews written at a 4.4-star rating.”

Kevin Patterson
Marketing Operations Manager, Gables Residential

“Community Rewards is an affordable, user-friendly product and their customer service is amazing.”

Laurie Frias
Southwest Director of Marketing, Lincoln Property Company

“Last quarter alone, we saw about 2,000 of our residents go through Community Rewards to request a renewal of their lease.”

Victoria Kirchhoff
Director of Marketing, RPM
Community Rewards and ActiveBuilding

RealPage will soon be bringing together Modern Message Community Rewards and ActiveBuilding® into a unified, custom-branded mobile platform for residents and staff, transforming the resident portal category and creating the most powerful resident-centered engagement platform in the Multifamily industry.

Tap Into the Power of the Fully Engaged Resident

When you put the 4 Rs to work you’ll see how Retention and Renewals, Reputation and Revenue can combine for a successful Resident Engagement program.